Discover more in our FAQ
Have a question or comment? Don't be shy: Reach out and say hi!
Support hours: Monday-Friday, 7am-3pm
Creation
What makes Xazina’s diamonds special?
What makes Xazina’s diamonds special?
Our lab diamonds are 100% real, and just as brilliant as mined diamonds—without the environmental and ethical concerns. Every piece is crafted with precision to bring you timeless elegance at an accessible price.
How are lab diamonds made?
How are lab diamonds made?
Lab diamonds are created using advanced technology that replicates the natural diamond-growing process. They have the same chemical, physical, and optical properties as mined diamonds—so even experts need special tools to tell them apart.
Where is Xazina jewellery made?
Where is Xazina jewellery made?
Every Xazina piece is handcrafted by expert artisans, ensuring exceptional quality and attention to detail.
Care & Repair
How do I take care of my jewellery?
How do I take care of my jewellery?
To keep your jewellery sparkling, clean it with warm water, mild soap, and a soft brush. Store it separately to avoid scratches, and remove it before swimming or using harsh chemicals.
Do you offer cleaning or repair services?
Do you offer cleaning or repair services?
Yes! We offer complimentary cleaning for all Xazina pieces. For repairs, our expert team is here to help—just reach out to us.
Quality Assurance
Are your diamonds certified?
Are your diamonds certified?
Yes, all Xazina’s lab diamonds come with certification to guarantee their authenticity, quality, and brilliance.
Will my lab diamond look different from a mined diamond?
Will my lab diamond look different from a mined diamond?
Not at all! Lab diamonds are identical to mined diamonds in cut, clarity, color, and durability. Even jewellers need specialized equipment to tell them apart.
Sustainability
Are lab diamonds more sustainable than mined diamonds?
Are lab diamonds more sustainable than mined diamonds?
Yes! Lab diamonds have a lower environmental impact, as they don’t require mining, deforestation, or excessive water use. They’re a responsible choice without compromising on luxury.
Is Xazina an ethical brand?
Is Xazina an ethical brand?
Absolutely! We prioritize transparency, ethical sourcing, and sustainability, ensuring every piece is made with care—for both people and the planet.
Orders
How do I place an order?
How do I place an order?
Simply browse our collection, add your favorite pieces to your cart, and proceed to checkout. Need assistance?
Our team is always happy to help!
Can I modify or cancel my order?
Can I modify or cancel my order?
We begin crafting your jewelry as soon as your order is placed. If you need to make changes, contact us within six hours, and we’ll do our best to accommodate your request.
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept payments through Razorpay, which supports all major credit and debit cards, including Visa, MasterCard, American Express, as well as UPI transactions. All transactions are encrypted and 100% secure for a smooth shopping experience.
Can I modify or cancel my order?
Can I modify or cancel my order?
We begin crafting your jewelry as soon as your order is placed. If you need to make changes, contact us within six hours, and we’ll do our best to accommodate your request.
Shipping & Delivery
Do you ship internationally?
Do you ship internationally?
Yes! We offer secure, insured international shipping. Shipping costs and delivery times vary based on location— just enter your details at checkout for more information.
How long does shipping take?
How long does shipping take?
Each Xazina piece is handcrafted with care. Standard orders take 7-8 working days to ship, and we’ll keep you updated every step of the way.
Is my package insured?
Is my package insured?
Yes! All orders are fully insured during transit, so your jewellery is protected until it reaches you.
Upgrade, Returns & Buyback
What is your return policy?
What is your return policy?
We want you to love your Xazina piece! If it’s not quite right, you can return or exchange it within 5 days, as long as it’s unworn and in its original packaging. (Custom pieces are final sale.)
Do you offer a buyback policy?
Do you offer a buyback policy?
Yes! We offer a buyback and upgrade policy if you ever wish to upgrade or trade in your Xazina jewellery. Contact us to learn more.
How do I initiate a return?
How do I initiate a return?
Just reach out to us, and we’ll guide you through the simple return process.