Returns and Warranty

At Xazina, we take pride in our craftsmanship and strive to offer a seamless shopping experience. Please review our return policy below:

Return Policy

●       Xazina offers a 05-day return policy, allowing you to return eligible products within 05 days of delivery.

●       A 7-day inspection period applies to all returned products. If any discrepancies are found, the corresponding amount will be deducted from the refund value.

●       GST and applicable fees will be deducted from the refund amount.

●       Refunds will be processed and credited to your original mode of payment within 5-7 business days.

●       The product must have the original tag attached and be accompanied by the original bill to qualify for a return.

●       Customized designs and accessories are non-returnable.

●       After 15 days, the product will no longer be covered under this return policy.

●       Any discount availed during the purchase of the product will be deducted from the refund amount during returns

For Fragrances:

Return & Exchange Policy
At Xazina, we take pride in crafting luxurious fragrances using the finest ingredients. To maintain the integrity and exclusivity of our products, we follow a strict no return, no exchange policy for all fragrance purchases.

1. No Returns or Exchanges
- Due to the nature of our fragrances, we do not accept returns or exchanges once a purchase is made.
- This policy ensures that every customer receives a fresh and untouched product.

2. No Cash on Delivery (COD)
- Fragrances are available only through prepaid orders.
- COD is not available for any fragrance purchases.

3. Product Authenticity & Quality Assurance
- Every Xazina fragrance undergoes rigorous quality checks to ensure authenticity and excellence.
- In the rare case that a product arrives damaged, leaked, or defective, customers must:
- Provide a clear unboxing video showing the issue.
- Return the defective product to us for verification (return shipping details will be provided upon approval).
- Once we receive and verify the defective product, a replacement will be processed within 05 days of receiving it.
- The replacement will be delivered in 5-10 business days.
- No exchanges or refunds will be provided.

4. Pre-Orders & Shipping
- Select fragrances may be available for pre-order, with estimated shipping times mentioned on the product page.
- Standard shipping timelines apply for ready-to-ship fragrances.

For any concerns, please reach out to our support team at sales@xazinajewels.com