Privacy policy

1. Introduction
We, Xazina Diamonds Private Limited ('Xazina', 'we', 'us', or 'our'), operate our business from our retail stores (under our brand 'Xazina') and our website (www.xazina.com) (collectively referred to as the 'Platform'). At Xazina, we respect your privacy and are committed to taking reasonable precautions to protect your information and comply with our obligations related to privacy.

This Privacy Policy outlines the manner in which your information is collected, used, and shared during your interactions with the Platform.

Please note that this Privacy Policy may be updated from time to time to reflect changes in our practices with respect to processing personal data or changes in applicable law. We encourage you to review this Privacy Policy regularly to stay informed.

By accessing the Platform, you agree to the collection, use, sharing, and storage of your information by Xazina as outlined in this Privacy Policy.

2. Collection of Information
We may collect the following personally identifiable information about you during your interactions with the Platform:

  • First and last name
  • Email address
  • Contact details, including mobile phone numbers
  • PIN/ZIP code
  • Demographic profile (e.g., age, gender, date of birth, and address)
  • Specific preferences or important dates, such as anniversaries or special occasions
  • Feedback, reviews, or opinions about our services or product

In addition, we may collect technical data such as:

  • Device information
  • Domain server
  • IP address
  • Type of web browser
  • Network carrier

We also gather behavioral data, including:

  • Pages accessed or visited on the Platform
  • Links clicked on the Platform
  • Items added to your bag or wishlist

If you make a purchase, we collect sensitive personal data, including payment details such as credit/debit card numbers, billing addresses, and shipping information.

3. Use of Information
The personal information collected is used to provide and improve our services, including:

  • Processing your orders
  • Sending registration confirmations
  • Communicating promotions, personalized recommendations, or special offers (based on your browsing or order history)
  • Notifying you about policy changes or service updates
  • Troubleshooting and resolving issues
  • Conducting analytics to understand customer preferences
  • Find or prevent Fraud

Specify if Xazina would use customer information for any unique purposes, such as customization services or consultations.

4. Cookies and Similar Technologies
We may use cookies and similar technologies to enhance your experience on the Platform. These tools help us:

  • Personalize content
  • Analyze user behavior
  • Provide secure services

You may choose to disable cookies via your browser settings; however, some Platform features may be affected.

5. Disclosure of Personal Information
We may share your personal information with third parties on a need-to-know basis for services such as:

  • Hosting the website
  • Payment processing
  • Delivery logistics
  • Marketing services

Confirm any third-party partnerships or platforms Xazina uses, such as logistics providers or payment gateways.
We may also disclose your information to comply with legal obligations, court orders, or other regulatory requirements.
We may share your personal information with trusted third-party service providers strictly for operational purposes. These include:

● Razorpay – for secure payment processing
● Shiprocket / Delhivery / Blue Dart – for order fulfillment and logistics
● Google Analytics / Meta (Facebook Ads) – for site performance analytics and targeted
marketing

We do not sell or rent your personal information. Data shared with marketing or analytics providers is anonymized wherever possible.

6. Your Consent
By using the Platform, you consent to the collection, sharing, and use of your information as described in this Privacy Policy.

7. Links to Other Websites
The Platform may contain links to external websites. Please note that Xazina is not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before sharing personal information.

8. Your Rights
You have the right to access, correct, or restrict the use of your personal information. For assistance, please write to us at add email address for customer queries here.
You may also withdraw your consent at any time. However, this may restrict your ability to access certain services on the Platform.
Our Platform is intended for individuals who are 18 years of age or older. We do notknowingly collect personal data from children under the age of 18. If we become aware that we have unintentionally collected such information, we will promptly delete it. Parents or guardians may contact us to request the deletion of any such data.

9. Data Retention
We retain personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For example, order and transaction records are retained for a minimum of 7 years for accounting, tax, and regulatory compliance. Browsing behavior and marketing data may be stored for up to 2 years to improve user experience and personalize services. After the applicable retention period, data is securely deleted or anonymized.

10. Security Precautions
Xazina uses industry-standard security measures to protect your data. While we strive to secure your information, no system is entirely impenetrable.

11. Choice/Opt-Out
You may opt out of receiving promotional communications by contacting us at add email address for opt-out requests here or by managing your preferences within your account.

12. Profile Deactivation
The Platform allows you to deactivate your profile temporarily. During deactivation, you will not have access to features like wishlists or previous orders.

13. Profile Deletion
You may request the permanent deletion of your account by writing to us at add email address for profile deletion here. Deleting your account will result in the forfeiture of benefits such as warranties, pending installment plans, and prior purchase records.

14. Grievance Officer
In compliance with applicable laws, Xazina has appointed a Grievance Officer to address concerns related to personal data processing:

Contact Mobile Number: +91-9090295050
Contact Email Address: sales@xazinajewels.com